Pre-Opening Support
Get there ready, not rushed
The 12 months before you open are the most consequential in your property’s life. Get the systems, team, and strategy right before your first guest arrives — because first impressions are permanent.
What we deliver
12 months to a perfect opening
A milestone-driven countdown that turns the most chaotic year of your property’s life into a controlled, step-by-step plan.
- Brand, PMS selection, OTA registration, recruitment begins.
- Key hires onboard, SOPs drafted, marketing assets created.
- Full team trained, systems live, mock operations begin.
- Soft opening, feedback incorporated, snag-lists resolved.
- Ready operationally, commercially, and experientially.
Ready before day one, not after
No scrambling in the final weeks
A 12–18 month timeline means nothing is rushed in the last month before opening.
A team that's ready, not still learning
Staff are hired, trained, and tested through mock operations before real guests arrive.
Systems that work from guest one
PMS, POS, and booking engines are live and tested, not patched together on opening day.
A soft opening that catches problems early
Real-guest feedback gets incorporated before your public launch.
Common pre-opening Challenges we solve
No master timeline
Workstreams, owners, and budgets not mapped, so things fall through the cracks.
Hiring too late
Building a team after systems are already running instead of before.
Untested systems
PMS, POS, and booking engines going live without proper configuration or training.
No dress rehearsal
Opening to the public without mock operations or a soft opening to catch issues first.
Frequently Asked Question
How far out should we bring you in?
Do you help with hiring, or just planning?
What's a soft opening, and do we really need one?
Opening in the next 12–18 months?
The earlier we engage, the better your opening will be.